FAQ for Current Customers

Future Customers      Current Customers

Current clients will receive their renewal letters at the beginning of August. Clients choosing the “Early Bird” option will be installed between October 15th and October 31st. Clients choosing the “Prime” installation will be installed Nov. 1st through Thanksgiving.

New Clients will be scheduled and installed as quickly as possible after the initial deposit is made.

Due to the nature of our business and unforeseen weather conditions, we are unable to give exact dates and times for your installation. We will send you a text notification 48 hours prior to your anticipated installation. Once our crew is in route to your home, our foreman will give you a courtesy call to let you know they are on the way. You do not need to be home for exterior installs. A person over the age of 18 must be at home for all interior installations. Our crews work from 9am-9pm in residential areas during our install season.

We require a deposit of 75% of the total installation to schedule your installation. The remaining balance of the total is due after installation. We greatly appreciate your prompt payments.

During our install season, our crews work from 9am-9pm on residential properties. Our commercial crews work 24 hours a day.

For exterior lighting, most of the time our customers do not need to be at home during the installation. Our highly trained installation teams can complete the installation whether you are home or not. In some cases, the power supply access may be inside the garage behind a locked fence or gate, and in that case the homeowner would need to be home.

For interior décor and lighting, the homeowner, or somebody over the age of 18, will need to be home for the install. We will schedule our crew at a time that is convenient for your schedule.

Our install team will make sure that your display is fully functional upon completion of your installation. If you notice any defects in your display, contact us and your service call will be addressed within 48 hours. Beginning the day after Thanksgiving we have weekly maintenance checks to ensure all lights and display are working as they are intended.

During our install season, we begin service calls starting on Nov. 15th. They take place between 9am and 9pm during our regular crew hours.

A ground fault circuit interrupter (GFCI) is a device that shuts off an electric power circuit when it detects that current is flowing along an unintended path, such as through water or a person. When it rains, water can sometimes get into the plugs of your lighting. While it is our practice to install your lighting with these protected, occasionally water will still find its way into the lines and trip the GFCI. Once it has quit raining and the lines dry out, you can simply push the GFCI button on your outlet and the lights will come back on.

GFCI circuits have an outlet with button to push for resetting the system. These plugs are typically located in your garage, bathroom or laundry room. Simply push the button and your lights will come back on. If you continue to have problems, please call us to set up a service call with one of our technicians.

When more than one timer is used on a property, they could possibly come on a few minutes apart from each other. We use photocell timers, and they will automatically come on as night falls.